FAQ

Field and hardware

Does this replace our existing RTUs?

No. The platform talks to the RTUs, PLCs and flow computers you already have, over the protocols they already speak. There is no hardware replacement programme.

Which protocols are supported?

Modbus RTU and TCP, DNP3, and OPC UA for direct device communication, plus MQTT with Sparkplug B through an edge gateway. See protocols.

What about sites with poor cellular coverage?

That is what the publish-subscribe path is for. An edge gateway holds the local protocol conversation and publishes only changes, so a metered link carries changes rather than repeated polling. See connecting devices.

What about wells with no instrumentation at all?

They are covered by gauge capture rather than telemetry. A pumper records the tank gauge on a phone, the strapping table converts it in software, and the result enters the same pipeline as telemetry. See gauge sheets.

Measurement

How do you handle a load that gets hauled off?

The pumper enters the load that left, and it is carried into the next production calculation — production since the last gauge is the volume change plus what went out on a truck.

Volume alone is enough. If you need the paper trail, capture the full run ticket or disposal manifest with ticket number, carrier and destination. Both produce the same corrected figure.

Without this, a tank that got trucked reads as negative production, and someone fixes it by hand at month end, every month.

Does a tank gauge give us production per well?

No. A gauge measures a tank, a tank sits on a battery, and a battery commonly serves several wells. Derived volumes are reported at the tank and battery level. Splitting a battery volume across wells is an allocation decision, and the platform does not manufacture one it cannot defend.

Is water corrected for temperature?

No. Temperature and gravity correction applies to oil and condensate. Water is volume change plus hauled volume. See volume correction.

Where do BS&W, gravity and temperature come from?

From a value recorded with the gauge, a current lab result on file, or the tank’s configured default — in that order of precedence. Every computed volume records which source each input actually came from. See measurement sources.

What if we do not have a strapping table for a tank?

The tank shows as unmeasurable rather than disappearing, and gauges can still be recorded against it. Volumes compute as soon as a table is loaded. Operators supply their own tables, because a strapping table comes from a physical survey of one specific vessel.

Operations

Who can send control commands?

Only accounts granted control authority on that specific device group. Visibility and control are separate grants. Every command requires explicit confirmation and writes an append-only audit entry. See control.

Can we run telemetry without enabling control?

Yes, and many operators do for a long time. Control is a separate grant and can be left off entirely.

How do you stop alarm flooding?

By making it measurable. The rationalization surface ranks alarms by how often they fire and how often they go unacknowledged, which usually identifies the handful of conditions producing most of the noise. See alarms.

Data and access

How does this relate to our production accounting system?

The platform reads approved fields from it over a least-privilege, SELECT-only connection and never writes to it. Field input you record in the platform is stored in the platform’s own database. The point is to put measured and booked volumes side by side so the variance is visible. See production data.

Can we host it ourselves?

Yes. Cloud is the default; customer-hosted deployment is available where operational data has to stay inside your network. Both run the same platform and the same feature set.

What happens when a data source fails?

The platform returns an error and says what failed. It does not substitute sample, estimated or stale-as-fresh data to keep a screen looking populated.

Do you hold SOC 2 or ISO 27001?

This site does not display certifications the company does not hold. The security reference describes architectural properties as the design decisions they are. If a formal attestation is required for your procurement, raise it directly.

Mobile

Do our pumpers have to install anything?

No. The platform runs in the mobile browser and installs to the home screen from there. No app store listing, no MDM approval, no version drift. See add to home screen.

What happens to a gauge recorded with no signal?

It is captured and queued on the device and sends when signal returns. The queue survives the browser closing and the phone restarting, and the pumper can see what is still waiting.